confluence 2024 by commonFont
Where people and technology come together
September 23 – 25 | Bozeman, Montana
Learn About confluence
Community of XM Leaders | Conference Themes | Testimonials | Speakers | Agenda | Venue + Hotel | FAQs | Our Sponsors
Building a community of XM leaders ready to transform tomorrow’s experiences
Gather with us in downtown Bozeman, MT, for an Experience Management summit designed to inspire your next big idea.
Hosted by commonFont, confluence brings together the best minds in CX and EX in a highly interactive and retreat-like setting. The event equips leaders with the strategies, relationships, and capabilities to drive business impact through Experience Management.
The In-Person Event Includes:
- Two and a half days of content, activities, meals, and entertainment
- Sessions focused on CX and EX problem-solving with practitioners from leading Fortune 500 organizations
- Time to build relationships in a variety of Big Sky settings
- Inspirational keynotes from thought leaders you won’t see on the traditional conference circuit
Conference Themes
Embrace Disruption. Innovate, Inspire Change, and Transform Tomorrow’s Experiences.
The CX landscape is changing rapidly. confluence will provide you with strategies and capabilities to transition from listening to your customers, to fully understanding and anticipating their needs. Our speakers will share real-world examples from different points along this journey.
Learn how leaders are:
- Identifying customers at risk of churn earlier in the customer lifecycle
- Developing a deep understanding of customers beyond survey respondents
- Drawing insights from a broader array of customer data points
- Creating the CX function of the future, driving ROI, and adapting in the AI era
Attendee Reflections
The Best Part About confluence Was…
Big Sky Experiences
Build relationships in authentic Montana settings
The event is designed to inspire action and build community among CX & EX professionals – and it’s also a fantastic opportunity to experience all that Big Sky country has to offer.
Your choice of afternoon breakout activities include:
- Out on the Town | Experience The Best of Bozeman Arts and Eats
- Montana Adventures | Hiking, Yellowstone River Float, Nature Walk, or Golf
- Culture Connection | Montana History Tour, Workshop With Local Artisans
Unwind and Dine at the Gallatin River Lodge
The conference concludes with a special sendoff dinner at a luxury fly fishing lodge in the heart of the gorgeous Gallatin Valley. Dine al fresco among colleagues and new friends while picturesque views over the open pasture, trout pond, Spanish Peak mountains, and epic Montana sunset frame the scene.
Speakers
Abby Schlatter
CEO & Co-Founder
commonFont
Matt Fulton
Chief Customer Officer
commonFont
Brad Anderson
President of Product, Engineering, Ecosystem and User Experience
Qualtrics
Myra Strober
Professor Emerita, Stanford University
Author, Money And Love
Abby Davisson
Founder & CEO, Money and Love Institute
Author, Money and Love
Cara Renfroe
SVP, Global Operations & Transformation
Blackhawk Network (BHN)
Thomas Walker
VP, Global Consumer Insights
eBay
Laila Forster
Senior Director, Consumer Insights Enablement & Innovation
Verizon
Deborah Campbell
VP, Customer Marketplace Insights (CMI)
Verizon Communications
Dr. Shane Doyle
Executive Director
Yellowstone Peoples
Gareth de Klerk
Senior Director – Experience Management
Verizon Consumer Group
Jake Ackman
Senior Manager, CX Research & Analytics
Fidelity Investments
Tyler Moseman
Sr Leader Service Measurement
PayPal
Mike Nash
Senior VP, Chief Customer Experience Officer
HP
Marisella Gonzalez
Director of Experience Management
Northern Trust
Robbie Clark
Founder
CX Innovation
John Register
Paralympic silver medalist, Combat Veteran, and Global Top 50 Leadership Speaker
Jessie Harn
Senior Director, Head of Enterprise Customer Insights
Hilton
Joel Maxwell
Managing Director of People Operations
commonFont
Aaron Demro
Managing Director of Operations
commonFont
Hanna Rocks
Director of Operations
commonFont
Keir Johnson
Senior Manager, Solutions Design & Engineering
commonFont
confluence Agenda
Day 1
Monday, September 23rd
4pm – 6pm
WELCOME RECEPTION | Sky Shed - The Armory Rooftop
Registration and Rooftop Welcome Reception at the Sky Shed
Day 2
Tuesday, September 24th | Discover the Future of XM
7am – 9am
OPTIONAL ACTIVITY, REGISTRATION, BREAKFAST, & NETWORKING
7am - 8am
- Optional Yoga Class
8am - 9am
- Registration, Breakfast, and Networking
9am – 12:30pm
CONFERENCE OPENING & KEYNOTES
9am - 9:15am Opening Remarks
- Abby Schlatter, CEO | commonFont
9:15am - 10am Keynote - Amputate to Elevate: Transform Adversity Into Advantage
- John Register | Inspired Communications International
10am - 10:30am Keynote - Human Understanding at Scale: Envision Next-Gen Customer Service and Experiences
- Matt Fulton, Chief Customer Officer | commonFont
10:30am - 11am Keynote - Walking the CX Talk: Lessons from Trial and Error in Customer Experience
- Mike Nash, Chief Customer Experience Officer | HP
11am - 11:15am Break
11:15am - 11:45am Keynote - The Changing World of XM: Unlocking New Opportunities with AI
- Brad Anderson, President of Product, Engineering, Ecosystem and User Experience | Qualtrics
11:45am - 12:05am Keynote Talk Back - The Future of Experience Management
- Brad Anderson, Mike Nash, Abby Schlatter, Matt Fulton (moderator)
12:05am - 12:30am Guest Performance and Presentation - Ancient Voices from the Land of Steam
- Dr. Shane Doyle, Executive Director | Yellowstone Peoples
12:45 – 5pm
LUNCH & BIG SKY EXPERIENCES
1am - 5pm Breakout Groups: Lunch & Big Sky Experiences With XM Leaders
- Outdoor Adventures: Hiking, River Float, Bikes & Brews, or Golf
- Culture Connection: Pottery & Coffee Workshop, History & Naturalist Tour
5pm – 9pm
TRANSITION, COCKTAILS, DINNERS, & NETWORKING
5pm - 6pm Transition + Refresh at Hotel
6pm - 9pm Cocktails, Dinner, & Networking at Brigade
Day 3
Wednesday, September 25th | Harness Insights from Industry Leaders
7am – 9am
OPTIONAL ACTIVITY, REGISTRATION, BREAKFAST, & NETWORKING
7am - 8am
- Optional Morning Run or Walk
8am - 9am
- Registration, Breakfast, and Networking
9am – 12:05pm
KEYNOTES, DEMO & PANEL DISCUSSION
9:10am - 9:35am Keynotes - The Importance of Trust & the Power of Listening
- Cara Renfroe, SVP, Global Operations & Business Transformation | BHN
9:35am - 10am Keynotes - Taking Action on CX with AI
- Robbie Clark, Founder | CX Innovation
10am - 10:45am Achieve Human Understanding at Scale: Next Gen Solutions by commonFont
- Aaron Demro, Hanna Rocks, Keir Johnson | commonFont
10:45am - 11:05am Break
11:05am - 11:40am Panel - Know Your Insight Customer
- Jake Ackman, Mari Gonzalez, Tyler Moseman, Aaron Demro (moderator)
11:40am - 12:05pm Fireside Chat - Activate Customer-Centric Results through Stories, Data, and Cross-Functional Leadership
- Thomas Walker, VP, Global Consumer Insights | eBay
- Abby Schlatter (moderator)
12:05pm – 1:15pm
ROOFTOP LUNCH & BREAKOUT DISCUSSIONS
Rooftop Lunch + Moderated Table Topics: Women in Leadership, CX + EX, The Future of Experience Management
1:15pm – 4:00pm
PANEL, INTERACTIVE WORKSHOP & CLOSING SESSIONS
1:15pm - 1:45pm Lessons From Verizon's Center of Enablement
- Deborah Campbell, Laila Forster, Gareth De Klerk | Verizon
- Abby Schlatter (moderator)
1:45pm - 2pm Equip Your Team to Win: Build a Future-Ready Workforce
- Joel Maxwell, Managing Director of People Operations | commonFont
2pm - 3:15pm Workshop - Money, Love, and Leadership: Intentional Decisions for Prosperity, and Purpose
- Abby Davisson & Myra Strober | Authors, Money & Love
2:15pm - 3:30pm Break
3:30pm - 4pm Fireside Chat - Creating Transformative Experiences Through Guest-Centric Insights
- Jessie Harn, Senior Director, Head of Enterprise Customer Insights | Hilton
- Matt Fulton (moderator)
Closing: Abby Schlatter, Matt Fulton
5pm – 9:30pm
CLOSING DINNER | Gallatin River Lodge
Dinner shuttle provided. Please meet in the lobby of the Armory Hotel for departure at 5 PM sharp.
Venue
Venue + Hotel
We’re excited to host this event in Downtown Bozeman at The Armory Hotel, a historic destination in the heart of the American West.
Kimpton Armory Hotel
24 W Mendenhall S
Bozeman, MT 59715
Hotel Information
A block of rooms with a special conference rate has been reserved at The Kimpton Armory Hotel (our conference venue).
Outside of the Armory, we recommend The Lark as another downtown, budget-friendly option.
FAQs
How do I get to Bozeman?
BZN-Yellowstone International Airport offers direct flights to 24 markets daily
Where should I stay?
Our conference hotel is The Armory Hotel. We can also recommend The Lark and The RSVP as downtown options.
Do I need to rent a car?
We don’t recommend one, as almost everything is within walking distance. If you do decide to drive, parking is available for $40/day or in a nearby garage for less.
When does the conference end?
Conference sessions wrap up by 4:30 pm on Wednesday, September 25th, and will be followed by a sendoff dinner at the Gallatin River Lodge. We recommend booking return travel on Thursday, September 26th to participate in all conference activities.
Our Sponsors
