By Matt Fulton Think about this: Over the course of your life, you will meet about 80,000 people. Of those, you might remember or have some sort of ongoing reciprocal engagement with 600 of those people. And close relationships? Perhaps 50 qualify. People who know and...
The Fountain
Human Understanding at Scale: How AI Revolutionizes Customer Relationships
By Matt Fulton Think about this: Over the course of your life, you will meet about 80,000 people. Of those, you might remember or have some sort of ongoing reciprocal engagement with 600 of those people. And close relationships? Perhaps 50 qualify. People who know and...
Lessons on CX and EX transformation
During confluence, our flagship Experience Management summit, commonFont hosted a group of expert practitioners for a panel discussion on Employee and Customer Experience. Our panelists dug into the challenges and opportunities Experience leaders face as they work...
Five Key Takeaways From confluence 2022
commonFont’s clients and community gathered in Bozeman Sept 12-14 for confluence, our flagship Experience Management Summit. During the event, attendees built lasting connections, performed a hip-hop loop with award-winning artist Supaman, and left inspired to apply...
commonFont recognized for 5th year by Inc. 5000 as one of America’s fastest-growing companies
BOZEMAN, August 2022—commonFont, a female-led technology services and consulting firm serving enterprise Customer and Employee Experience teams, today announced it was named to the Inc. 5000, a list of the nation’s fastest-growing private companies. This is the 5th...
confluence 2022 will feature, celebrate, and connect women leaders in XM
We can't wait to celebrate, connect and promote women in Experience Management at our upcoming client and community event! As we developed key themes and areas of focus for confluence, commonFont CEO Abby Schlatter recognized an opportunity to connect and promote...
Keynote speaker announcement: hip hop artist Supaman
Supaman is Christian Parrish Takes the Gun, an award-winning dancer, and innovative hip-hop artist. Supaman has dedicated his life to spreading a message of hope, pride, and resilience through his original art form. As a member of the Apsáalooke...
Why Digital Experience matters at every stage of your XM program’s maturity
By Hanna Rocks Who should be thinking about Digital Experience? The past few years have drastically accelerated the digitization of customer interactions1. More and more frequently, customers are engaging with businesses online. This increase in digital interactions...
confluence returns in 2022
It’s been two years since commonFont last hosted confluence, the premier in-person summit for Experience Management (XM) professionals. We are excited to welcome our community of clients, partners, and practitioners to Bozeman when confluence returns, September 12-14,...
Envision exceptional with your CX services team
by Matt Fulton This post is the second in a series exploring the intersection of people and technology in experience management. Start here if you’re joining us for the first time. Technology is built to a specification. Logic and clear inputs are...
The common thread of great women leaders + how to empower more
By: Creative Alignments What is the common thread that runs through the long line of women who’ve changed the course of history? They were unapologetically themselves, using their voices and ideas to create change, often raising up others with them. As Rosalynn Carter...