In today’s competitive landscape, a cohesive XM strategy is crucial to success. Our client, an insurance company, faced low survey invitation volume, difficulty identifying the right customers, and an overall need for a self-service CX program. With expertise in...
It was electrifying to be surrounded by XM professionals at X4, the Qualtrics Experience Management Summit. Our team was proud to be a Platinum sponsor of the event, and we walked away with a few key takeaways: The next era of XM is human-centric Today’s Experience...
commonFont is proud to be a platinum sponsor of the Qualtrics X4 Summit, March 7-9 in Salt Lake City. Are you one of the thousands of Experience Management professionals planning to attend? Stop by our booth or join breakout sessions and panels featuring commonFont...
By Keir Johnson Chances are your organization already captures abundant amounts of unstructured data. Unstructured data (also referred to as unsolicited feedback) relates to the conversations, comments, notes, and practically any text-heavy data that is captured...
Customer-Centric XM Starts with Data that Enables Personalized, Contextualized, and Dynamic Capture of Customer Voice SALT LAKE CITY and SEATTLE, Oct. 22, 2020 /PRNewswire/ – Qualtrics, the leader in customer experience and creator of the experience management...
