Our Clients
How We Create Meaningful Impact With Our Clients
Client-Centric Approach
By centering our focus on our clients’ success, we develop a deep understanding of your business needs and provide recommendations to help envision and achieve goals.
Technical expertise
With experience spanning multiple XM platforms and coding and scripting languages, we provide strategic and actionable guidance to get the most out of your investment in technology.
Thought Leadership
Our team facilitates learning and connection across our client community. Through confluence, our flagship experience management summit, we bring CX and EX practitioners together to connect with peers, learn about other organizations’ triumphs and challenges, and hear perspectives on the industry’s future.
Our Insights
The Latest From commonFont
Company news, client stories, and thought leadership articles from our team of XM experts.
Enhancing Employee Engagement: How a trusted brand in healthcare transformed their employee experience program
commonFont helped a leading health insurer increase flexibility & align toward best practices in employee experience (EX). The Challenge: A leading health insurer needed to update their employee experience program to unlock new insights and uplevel their employee...
The Power of Listening: A Client’s Journey from High Drop-off Rates to Relationship Saves
The Challenge Our client, a leader in global branded payment technology, identified a transactional channel with significant revenue growth opportunities and high drop-off rates where qualified leads and new accounts dropped out of the purchasing funnel. The Approach...
From Low Response Rates to High Program Health: Revamping CX Strategy for an Insurance Company
In today's competitive landscape, a cohesive XM strategy is crucial to success. Our client, an insurance company, faced low survey invitation volume, difficulty identifying the right customers, and an overall need for a self-service CX program. With expertise in CX...